Centurion Hospitality customer service and service quality standards combine traditional characteristics of the industry, its present and future trends and proven synergy between true hospitality and professional customer service.

Service standards are aimed at ensuring the guest’s comfort and satisfaction, strengthening your company’s character and developing employees’ loyalty. Standards have been developed in order to combine the company’s unique business concept with impeccable service and excellent experience by the guest.

STRUCTURE OF CUSTOMER SERVICE STANDARDS

Service quality has become the key factor of competitiveness: for successful businesses, excellent customer service is at the heart of everything they do. Centurion Hospitality standards embrace the essential components of excellent guest experience and they are divided into the following 12 categories:

INDIVIDUALLY CUSTOMISABLE SERVICE STANDARDS

Service standards developed in every detail for larger and smaller hospitality companies and their success stories. Depending on the size of a hospitality company and services offered, the number of customisable service standards can vary from 130 to 2000.

HOTELS

READ MORE

RESTAURANTS

READ MORE

SPA CENTRES

READ MORE

ADAPTATION AND INTRODUCTION OF SERVICE STANDARDS

Centurion Hospitality service standards can be individually adjusted to your existing operations and services offered, allowing us to combine globally-accepted and recognised service guidelines with the unique concept of your company. We ensure the complete implementation of service standards and the process of their introduction:

BENEFITS OF INTRODUCING SERVICE STANDARDS

EXCELLENT SERVICE – FOR EVERY GUEST, EVERY TIME.

The use of customer service standards at hotels, restaurants and spa centres is an international business practice that would not exist unless it was successful, including from a financial point of view.