Centurion Hospitality training course is aimed at improving and maintaining high customer service quality of your company in the long term. The service training programme is based on theory and practical industry examples that explain technical knowledge and ensure a reliable, in-depth understanding of hospitality.
One of the main objectives of the training is to help your employees see themselves as the most important component in the hospitality mechanism; it gives employees an opportunity to put themselves in the client’s shoes and notice their true talents and skills.
TRAINING PROGRAMME TRUE HOSPITALITY
True Hospitality is a training course developed by Centurion Hospitality that helps understand the difference between technically accurate service or “how to serve coffee” and hospitality or “how it makes the guest feel”. The training programme provides knowledge in order to determine the personality of the clients and understand their preferences and state of mind in order to ensure personalised service for each and every guest.
SERVICE STANDARD TRAINING
The level of an employee’s knowledge and experience may create a different understanding of the most simple things, therefore, over the course of this training we ensure complete understanding of all service standards and facilitate the correct performance of daily job responsibilities.
This training is an essential part of the initial service standard adaptation process, however, it is also recommended to be repeated if your company has experienced significant staff turnover.
BENEFITS OF CONDUCTING THE TRAINING
KNOWLEDGEABLE AND MOTIVATED EMPLOYEE EQUALS A HAPPY GUEST.
Our years of experience has proven that hotels, restaurants and spa centres, which focus on staff growth and the improvement of service quality, are more successful than others.